Question 1

Do you offer remote interpretation?

Accepted Answer

Yes. We offer remote consecutive interpretation for approved immigration-related matters, including attorney-client meetings, case preparation sessions, and related legal support conversations.

Question 2

Do you offer onsite services in Massachusetts?

Accepted Answer

Yes. We may accept onsite services in Massachusetts for approved matters, depending on the location, scheduling, and availability. Remote service remains the default, but onsite support in Massachusetts is available when appropriate.

Question 3

What are your interpretation terms?

Accepted Answer

Interpretation services are:
Remote-first
Scheduled in advance
Subject to a 2-hour minimum
Accepted on a rush basis only when confirmed in writing

Question 4

What languages do you handle?

Accepted Answer

Our primary focus is French to English and Lingala to English for immigration matters.

Question 5

What is a certified translation?

Accepted Answer

A certified translation includes the English translation plus a signed certification stating that the translation is complete and accurate and that the translator is competent in the language pair.

Question 6

Does “certified translation” mean government approval?

Accepted Answer

No. “Certified translation” means the translator certifies completeness and accuracy. It does not mean government endorsement or agency certification.

Question 7

Are your translations prepared for USCIS matters?

Accepted Answer

We prepare certified translations for immigration matters involving foreign-language documents that need to be submitted in English. Final acceptance remains with the receiving agency, and filing strategy remains with counsel.

Question 8

Do you offer an option for immigration court matters?

Accepted Answer

Yes. We offer an EOIR court-ready certificate option for matters that require a certified English translation prepared for immigration court filing workflows.

Question 9

What types of documents do you translate?

Accepted Answer

We commonly handle:
Birth certificates
Marriage certificates
Divorce judgments
Death certificates
Passports and identity records
Police certificates
School records
Medical records
Affidavits and declarations
Supporting civil documents

Question 10

What do I receive at the end?

Accepted Answer

Our default deliverable is one combined PDF packet containing:
Source document(s)
English translation
Signed certificate

Question 11

Do you provide Word files or editable versions?

Accepted Answer

Our standard deliverable is a combined PDF packet. Editable files may be available only by request and only when appropriate for the assignment.

Question 12

How long does it take?

Accepted Answer

Our standard turnaround is 48 hours for most routine matters.

Question 13

Do you offer rush service?

Accepted Answer

Yes, but only when capacity allows and the fee and deadline are confirmed in writing.

Question 14

How do you price your services?

Accepted Answer

Pricing depends on factors such as:
Document type
Volume
Legibility
Urgency
Formatting requirements
Certificate requirements
Interpretation scheduling, when applicable

We provide quotes after reviewing the materials and scope.

Question 15

Do you offer notarization?

Accepted Answer

Notarization may be available when needed and when appropriate for the matter. Certified translation and notarization are not the same thing.

Question 16

Do you provide physical copies?

Accepted Answer

Physical copies may be available by request for approved matters.

Question 17

Can you match prior translations or preferred spellings?

Accepted Answer

Yes. If there are preferred spellings of names, prior translations to match, or filing-specific formatting instructions, include that information when submitting the matter.

Question 18

How do you handle unclear, handwritten, or poor-quality documents?

Accepted Answer

We review document legibility as part of intake. If anything is unclear, incomplete, or difficult to read, we flag it before work begins.

Question 19

How do revisions work?

Accepted Answer

If we made a translation error, we correct it promptly at no charge. Client-requested changes after final approval, including changed spellings, updated instructions, or revised source materials, may be billed.

Question 20

Do you keep client files confidential?

Accepted Answer

Yes. Client materials are treated as confidential and handled with care throughout the assignment. Retention is limited.

Question 21

Do you provide legal advice?

Accepted Answer

No. We provide language services only. Legal advice, filing strategy, and final filing decisions remain with counsel.

Question 22

Do you work with individual consumers?

Accepted Answer

No. We work with immigration attorneys, law offices, nonprofits, and legal services organizations only.

Frequently asked questions

Common questions